Privacy Policy

This Privacy Policy explains how Goodcare collects, uses, discloses, stores, shares, and deletes personal data when you visit our website, create an account, search for care services, or offer professional care services through our platform.

Goodcare is a home-care matching platform. We help people find and connect with care professionals for services such as nursing care at home, companionship at home, exclusive hospital care, live-in home support, and physiotherapy. We design our practices to comply with applicable law, including the EU General Data Protection Regulation (GDPR).

1. Who this policy covers

• Visitors to goodcare.gr
• People seeking care for themselves or a family member (“care seekers”)
• Professionals who create accounts to offer care services (“professionals”)
• Anyone who contacts Goodcare for support

Our services are intended for adults. If you create an account or request care on behalf of another person (for example an elderly relative), you confirm that you are authorized to provide their details and that they (or their legal representative) agree to this processing where required by law.

2. Services covered

• Browsing service information and educational content on goodcare.gr
• Account registration and sign-in (including Google sign-in where enabled)
• Searching for professionals and posting care-related search needs
• Professionals offering services and managing profile information
• Maps / location features used to find nearby care options
• Messaging and support channels (including integrated chat tools where enabled)
• Account settings, notifications, and related platform features

3. Information we collect

3.1 Information you provide

• Account data: first name, last name, email address, phone number, password (hashed), profile photo
• Role information: whether you are seeking care or offering professional services
• Service / search details: type of care needed or offered, preferred location/area, availability, notes you choose to include in a search or profile
• Professional profile data: services offered, experience descriptions, and other details you publish to help care seekers find you
• Support messages: content you send when contacting us

3.2 Information from Google sign-in

If you choose “Sign in with Google”, we receive basic account information from Google such as your verified email, name, Google user identifier, and profile picture, solely to create or authenticate your Goodcare account. We do not receive your Google password.

3.3 Information collected automatically

• IP address, browser type, device and operating system
• Pages viewed, approximate access times, and diagnostic/error logs
• Session cookies and similar technologies needed for login, security, and language preference

3.4 Location information

When you use map or “nearby” features, we may process location information you provide (such as an address or area) or approximate location needed to show relevant professionals or search results. Exact device GPS is used only if you explicitly allow it in your browser/device.

4. How we use information

• Create and secure your account
• Match care seekers with relevant professionals based on service type, location, and preferences
• Display professional profiles and search results to authorized users of the platform
• Enable communication and notifications related to searches, offers, and support
• Improve reliability, prevent fraud/abuse, and keep the service secure
• Respond to your requests and provide customer support
• Comply with legal obligations

We do not sell your personal information. We do not use care-related information for advertising networks or sell contact lists of care seekers or professionals.

5. Legal bases (GDPR)

• Contract: to provide the matching platform and account features you request
• Consent: for optional features such as Google sign-in, certain notifications, or device location access
• Legitimate interests: securing the platform, preventing abuse, and improving service quality — balanced against your rights
• Legal obligation: where we must retain or disclose information under applicable law

6. Sharing and disclosure

We may share personal data only with:

• Other platform users, as needed for matching: for example, a professional may see relevant details from a care seeker’s search, and a care seeker may see a professional’s public profile information
• Service providers that help us host, operate, send emails/messages, authenticate users (e.g. Google), or secure Goodcare — under appropriate confidentiality / data-processing terms
• Authorities when required by law, or to protect rights, safety, and security

Care arrangements agreed between a care seeker and a professional are primarily between those parties. Goodcare is not responsible for how either party handles personal data outside the Goodcare platform.

7. Retention

• Account data: while your account is active and for a reasonable period after closure for security, dispute, and legal purposes
• Searches / service offers: while needed to operate the feature and for a limited period afterward
• Support messages and logs: for as long as needed to handle requests and maintain security

When data is no longer needed, we delete it or irreversibly anonymize it.

8. Your rights and choices

Under GDPR and applicable Greek law, you may request to:

• Access your personal data
• Correct inaccurate or incomplete data
• Delete your personal data
• Restrict or object to certain processing
• Receive a portable copy of data you provided
• Withdraw consent at any time (without affecting prior lawful processing)

You can update many account details in your account settings. For other requests, email [email protected] or [email protected]. You may also lodge a complaint with the Hellenic Data Protection Authority (www.dpa.gr).

9. Security

• TLS encryption in transit
• Hashed passwords and authenticated sessions
• Access controls for account data
• Monitoring and safeguards against abuse

No online service is completely secure. If we become aware of a personal data breach that affects you, we will notify you and the competent authority as required by law.

10. Cookies

We use essential cookies and similar technologies for login sessions, security, and language preference. You can control cookies through your browser settings; disabling essential cookies may prevent sign-in from working.

11. Children’s privacy

Goodcare is not directed at children under 16 creating their own accounts. We do not knowingly collect personal data from children under 16 for account registration. If you believe a child has provided us personal data inappropriately, contact us and we will delete it.

12. International transfers

Goodcare primarily serves users in Greece and the EU. If personal data is transferred outside the EEA (for example through a subprocessors’ infrastructure), we use appropriate safeguards such as EU Standard Contractual Clauses where required.

13. Third-party services

Goodcare may integrate with third-party services (for example Google authentication, maps providers, or messaging tools). Those services have their own privacy policies. Please review them before connecting or using those features.

14. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Material changes will be posted on this page.

15. Contact

This Privacy Policy is effective as of the date above and applies to the Goodcare website and platform services described herein.